Terms & Conditions

12.1 City Spaces Amsterdam reserves the right to change its services, facilities, opening hours, processes, digital systems and offered packages where necessary for business operations, safety, legal obligations or quality improvement.

12.2 If a change has material consequences for the services, City Spaces Amsterdam will inform the Client in advance in writing, insofar as reasonably possible.

12.4 During a period of suspension, all payment obligations of the Client remain fully in force, unless City Spaces Amsterdam confirms otherwise in writing.

12.5 City Spaces Amsterdam is not liable for any damage arising from a temporary interruption or change of the services as a result of maintenance, technical malfunctions, force majeure or legal obligations.

12.6 If continuation of the services is no longer reasonably possible, City Spaces Amsterdam reserves the right to terminate the agreement in whole or in part, with due observance of applicable laws and regulations.

13.1 Regardless of the chosen subscription (monthly, semi-annual or annual), a minimum contract term of three (3) months applies to every agreement.

13.2 The agreement cannot be terminated during this minimum contract term.

13.3 If the Client wishes to terminate the agreement before the end of the first three months, the Client remains obliged to pay the subscription fees for the remaining period of the minimum contract term in full.

13.4 After the minimum contract term has ended, the agreement may be cancelled in accordance with the notice period applicable to the chosen subscription.

14.1 Invoices must be paid within the agreed payment term.

14.2 In the event of payment arrears of two (2) months, City Spaces Amsterdam is entitled to start an internal collection procedure. For this, internal collection costs of €30 per week will be charged until the full payment arrears have been settled.

14.3 If the payment arrears reach three (3) months, or if payment fails to materialise despite several reminders, City Spaces Amsterdam is entitled to transfer the full claim without further notice to an external collection partner or bailiff.

14.4 All statutory interest, extrajudicial collection costs, legal costs and other costs arising from the collection are fully payable by the Client.

15.1 City Spaces Amsterdam reserves the right to amend these terms and conditions periodically.

15.2 Amendments may result from changes in laws and regulations, changes in the services, internal policy changes or other business developments.

15.3 The most current version of the terms and conditions is always available on the City Spaces Amsterdam website.

15.4 Clients are informed of important changes at least once a year via a newsletter. In addition, interim changes may be made where laws, regulations or business circumstances require this.

15.5 The Client is responsible for consulting the most current version of the terms and conditions.

16.1 At the start of the agreement, the Client chooses a fixed collection day for picking up physical mail.

16.2 Mail can only be collected during regular opening hours on the agreed collection day, unless agreed otherwise in writing.

16.3 If the Client structurally wishes for a different collection day, City Spaces Amsterdam may apply additional conditions or costs.

16.4 If mail is not collected within the agreed retention period, City Spaces Amsterdam is entitled to return the mail to sender, destroy it, or charge storage costs, in accordance with the other provisions of these terms and conditions.

17.1 Throughout the entire term of the agreement, City Spaces Amsterdam reserves the right to periodically carry out additional KYC, compliance and WWFT checks.

17.3 The Client is obliged to fully cooperate with these checks and to provide all requested documents or information within the set term.

17.4 If the Client does not cooperate, provides incorrect information, or if City Spaces Amsterdam identifies an increased integrity, fraud or compliance risk, City Spaces Amsterdam reserves the right to temporarily suspend the services or to terminate the agreement with immediate effect, without the Client's payment obligations lapsing.

18.2 In these cases, City Spaces Amsterdam is entitled to terminate the agreement with immediate effect.

18.3 Mail, parcels and other correspondence are only released to the legally authorised heir, administrator, liquidator or a written authorised representative, after the required supporting documents have been submitted.

18.4 All outstanding invoices remain fully payable and form part of the estate or the winding-up of the business.

19.1 City Spaces Amsterdam offers monthly, quarterly, semi-annual and annual subscriptions.

19.2 A minimum contract term of three (3) months also applies to flexible subscriptions, unless agreed otherwise in writing.

19.3 City Spaces Amsterdam reserves the right to index rates annually.

19.4 The annual price indexation is a maximum of 5%, unless laws, regulations or exceptional economic circumstances require a higher indexation.

20.1 If City Spaces Amsterdam relocates to another location within the same region, the agreement remains fully in force.

20.2 Clients are informed in writing of the address change at least thirty (30) days in advance.

20.3 If necessary, City Spaces Amsterdam provides administrative support for changing the registered address at the Chamber of Commerce. Any external costs are payable by the Client.

20.4 A relocation of City Spaces Amsterdam does not entitle the Client to free termination of the agreement.

21.1 Parcels are only accepted for Clients with an active subscription in which parcel reception is part of the chosen package.

21.2 Parcels are stored free of charge for a maximum of 14 calendar days.

21.3 After this period, City Spaces Amsterdam may charge storage costs or return the parcel to the sender.

21.4 Perishable goods, hazardous substances, prohibited goods or goods requiring special storage are not accepted.

21.5 City Spaces Amsterdam is not liable for damage arising from parcels not being collected on time.

22.1 Every agreement is automatically renewed after the agreed contract period, unless the Client cancels the agreement in a timely manner and in writing in accordance with the applicable notice period.

22.2 The renewal takes place under the rates, conditions and services of City Spaces Amsterdam applicable at that time.

22.3 If City Spaces Amsterdam decides not to renew a subscription, it will inform the Client in writing in advance.

23.1 At the start of the agreement, the Client chooses a fixed day for collecting mail and parcels.

23.2 Collection on another day is only possible with the prior consent of City Spaces Amsterdam.

23.3 Structural changes to the fixed collection day can only be requested in writing.

24.1 City Spaces Amsterdam processes personal data in accordance with applicable privacy legislation, including the GDPR (AVG).

24.2 Personal data is processed solely for the performance of the agreement, legal obligations (including the Wwft), fraud prevention and service provision.

24.3 City Spaces Amsterdam takes appropriate technical and organisational security measures to protect personal and business data against loss, unauthorised access or misuse.

24.4 Only authorised employees have access to Client data insofar as this is necessary for the performance of their duties.

24.5 Where legally required, City Spaces Amsterdam will report a data breach in accordance with applicable regulations.

25.1 A maximum permitted weight of 30 kilograms applies per parcel, unless agreed otherwise in writing in advance.

25.2 Heavy or bulky shipments may be refused or accepted only against additional storage and handling costs.

25.3 City Spaces Amsterdam reserves the right to limit the number of parcels stored simultaneously per Client if the available storage capacity requires this.

26.1 Every agreement is automatically and tacitly renewed after the agreed contract period, unless the Client cancels the agreement in a timely manner and in writing in accordance with the applicable notice period.

26.2 The automatic renewal takes place for the same contract duration as the original agreement, unless agreed otherwise in writing.

26.3 If the Client does not cancel the agreement in time, a new subscription period is automatically created. The Client remains fully liable for payment during this renewal period.

26.4 Cancellation is only valid if submitted in writing via email or a cancellation method designated by City Spaces Amsterdam, and confirmed in writing by City Spaces Amsterdam.

26.5 City Spaces Amsterdam reserves the right to adjust the rates, services, packages and terms and conditions upon each renewal. The rates and conditions applicable at that time always apply to the renewed agreement.

26.6 If City Spaces Amsterdam decides not to renew the agreement, the Client will be informed in writing before the end of the current contract period.

26.7 By continuing to use the services after the end of the original contract period, the Client accepts the automatic renewal and the conditions applicable at that time.

27.1 If the Client fails to meet one or more payment obligations on time, City Spaces Amsterdam is entitled to suspend the services in whole or in part with immediate effect, without prior notice of default.

27.3 During the suspension, City Spaces Amsterdam no longer accepts new mail, parcels or other shipments on behalf of the Client. Mail and parcels already received are only released after all outstanding amounts have been paid in full, unless the law provides otherwise.

27.4 If the payment arrears continue or the Client remains in default, City Spaces Amsterdam is entitled to terminate the agreement with immediate effect and to withdraw the right to use the registered and/or mailing address with immediate effect.

27.5 After termination of the right of use, the Client is obliged to immediately change the registered and/or mailing address at the Chamber of Commerce, the Tax Authorities and all other bodies where the address is registered as a correspondence or registered address.

27.6 If the Client fails to change the address in time, City Spaces Amsterdam is entitled to inform the Chamber of Commerce, the Tax Authorities and other competent authorities in writing that the right to use the address has ended and that the Client is no longer authorised to use the City Spaces Amsterdam address, insofar as this is legally permitted or necessary.

27.7 Upon termination, all outstanding claims become immediately fully payable and are transferred without further notice to an external collection partner or bailiff. All statutory interest, extrajudicial collection costs, bailiff costs, legal costs and other collection costs are fully payable by the Client.

27.8 Suspension or termination of the services does not release the Client from any payment obligation. All subscription fees, additional costs and other amounts due remain fully payable until all obligations have been met.

27.9 Any damage suffered by City Spaces Amsterdam as a result of the unlawful continued use of the registered or mailing address, or as a result of non-payment, is fully payable by the Client.